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Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Return and Cancellation Policy
99rupaye returns and exchange policy gives you an option to return or exchange items purchased on 99rupaye for any reason within the 10 days after delivery. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, we will pay Rs49 for shipping costs.
Address- H.No.101, V & P Chillkiya, Chillkiya Chauraya, ramanagar Nainital, Uttarakhand, 244715
Note – Please use Indian Post Speed Post Service for self-ship.
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
- Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
- 99Rupaye will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, 99Rupaye would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service (Indian Post- Speed Post).
- If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Cancellation request should be made before the dispatchment of the product, request made after dispatch will be treated as return request.
The field executive will refuse to accept the return if any of the above conditions are not met.
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of paytm payments refund will be made to the same account.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.